Important Information For American Customers

Important Update: Import Tariffs & Return Policy Changes

We want to keep our customers informed about important changes affecting our business and your shopping experience. As of today, the import tariffs that were set to take effect between the United States and Canada have been temporarily paused for the next 30 days. This decision provides businesses like ours with a short-term reprieve from additional costs and logistical challenges.

What This Means for Our Customers

With this temporary pause, we are pleased to announce that we can now resume accepting returns from our American customers. Previously, due to the uncertainty surrounding these tariffs, we had to suspend cross-border returns. Now, with the delay in implementation, we can once again process returns from U.S.-based customers as usual.

A Rapidly Changing Situation

While this pause is a welcome relief, we want to emphasize that the situation remains uncertain. The U.S. and Canadian governments will be reviewing the trade policies in the coming weeks, and further changes could occur at any time. If the tariffs move forward after this 30-day period, we may need to adjust our policies again. We are closely monitoring developments and will provide updates as soon as we have more concrete information.

Our Commitment to Transparency

We understand that these frequent changes can be frustrating, and we sincerely apologize for any confusion or inconvenience they may cause. As a business, we are committed to keeping you informed with the most up-to-date policies and ensuring that we navigate these trade regulations in a way that minimizes disruption to your shopping experience.

We appreciate your patience, understanding, and continued support. If you have any questions regarding this update or need assistance with a return, please don’t hesitate to contact our customer service team.

Thank you for being a valued part of our community.