Returns and Exchanges

Cut-to-order items are final sale

Anything cut by the yard or by length, including all fabric, ribbon, fringe and rhinestones, is cut just for you and can't be returned or exchanged. Please double-check your quantities before checking out.

Need help with a return or exchange? Email us at hello@rctradingpost.com.

U.S. customers

All sales to the U.S. are final sale and cannot be returned, exchanged or refunded once they leave our store. Since February 13, 2025, changes to how U.S. Customs handles cross-border shipments have made returns from the U.S. impossible for us to process. We hope to revisit this if the rules change.

Canadian customers

14 days from delivery to request a return or exchange, plus 7 more days to ship it back to us.
Items must be new, unworn, unused and in their original packaging. Used or worn items will be refused or charged a restocking fee of up to 30%. Returning soiled or worn items may mean you can no longer order from us.
Returns of more than 4 items receive store credit.
Also final sale: clearance, handmade, consignment and customized items.
Shipping charges are not refundable. You pay return shipping (prepaid, no COD). If there's a postal strike, please use another courier.

🎁

Choose store credit and get rewarded!

Many of our customers like to keep their return in the family. Choose store credit and we'll add an extra 25% (up to an extra $25)* to it as a thank-you.

A $50 return becomes $62.50 to spend on your next find.

Your credit is ready as soon as your return is approved, with no waiting on the bank.

*Eligible amounts for store credit applies only to $20 and above worth of merchandise, max of $25 bonus store credit can be given per order.

🧵 49 Dzine Academy classes

Refunds are given as store credit only. Class fees can't be refunded to your original payment.
You can reschedule your class once. After that, your spot is final.

Need to change your class? Email us at hello@rctradingpost.com or call the store at 403-454-8792 as early as you can and we'll help you pick a new date.

How to return or exchange (Canada)

Email hello@rctradingpost.com for a Return Merchandise Authorization (RMA) number, and let us know if you'd like store credit or a refund. We'll send your RMA and our return address within 3 business days.
Write the RMA number on or inside your package. Packages without an RMA number will be returned to sender.
We inspect every return (footwear is checked for sanitation). Approved exchanges ship with new tracking within 20 days.

Exchange limits

Exchanges are for the same item, within two sizes, one exchange per item per order. Exchanged items can't be refunded. Please check the size chart on each item before ordering.

Colour

Colours can look slightly different on screens. We don't refund for small colour differences; other colour issues are refunded at our discretion.

Why are handmade and consignment items final sale?

These one-of-a-kind pieces, like star quilts, regalia, ribbon skirts and jewelry are made by us and by the artisans and Elders we work with. They're hard to resell, and returns cost the makers the time and materials they put in. This only applies to handmade, customized and clearance items, not our regular stock.

Cancellations

We may cancel an order because of a technical error. An order isn't accepted until it ships.

All refunds and exchanges are at the discretion of Rainy Chief Trading Post and Indigenous Art Market.